Managing subscriptions and usage

You can manage your subscription plan and billing settings and track usage from the settings page. For organizations, the Subscription & Billing and Usage tabs are visible to admins only.

Starting subscriptions

AI Hub is available in three tiers: community, commercial, and enterprise. Community and commercial tier subscriptions are self-service, meaning you can initiate and manage trials and subscriptions yourself.

Starting a community subscription

Getting started with AI Hub requires creating an AI Hub community account. Creating the account starts a free trial of an AI Hub Community subscription. Trials include $5 (USD) worth of usage (500 consumption units) so you can try out AI Hub capabilities. When you run out of included units, or after 92 days, your AI Hub Community trial ends. You must subscribe to an AI Hub plan to continue using your account.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On the Community plan card, click Subscribe.

4. Fill in your payment information. This card is billed monthly for your usage.

5. Click Subscribe.

Any user with a community account who isn’t already a member of an organization can initiate a one-time free trial of an AI Hub Commercial subscription. The person who starts the trial becomes the organization admin and is responsible for managing the organization and trial.

AI Hub Commercial trials include all features available with a paid subscription. Your trial lasts 14 days and includes $75 (USD) worth of usage. Throughout the trial, you can monitor your usage.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On the Commercial plan card, click Try for free.

4. Click Continue.

5. Name your organization then click Continue.

6. (Optional) Invite members to join your organization. Invitees must have an email address not currently tied to another organization.

7. (Optional) Select Build projects to migrate from your community account to your organization account, then click Next.

   Project migration is a one-way operation. A copy of the project isn’t retained in your community account. You can skip this step and migrate Build projects to your organization account later if needed.

After clicking Let’s go you can get started exploring AI Hub Commercial features. If you opted to migrate Build projects, expect a delay for the migration process to complete before your projects appear in your organization account. You can click away from the page while migration is underway.

You can start a commercial subscription with or without having completed an AI Hub Commercial trial. If you did start a trial, you can subscribe at any time. However, when you run out of included units in your trial, or after 14 days, your AI Hub Commercial trial ends. You must subscribe to an AI Hub plan to continue using your account.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On the Commercial plan card, click Subscribe.

4. Fill in your payment information. This card is billed for monthly subscription fees and usage.

5. Click Subscribe.

You can cancel an AI Hub Community or AI Hub Commercial subscription at any time. When you cancel an AI Hub Commercial subscription, your organization can continue using AI Hub until the end of your current service period. Your service period corresponds to the billing cycle found in your usage settings. Any usage incurred during the remainder of your service period is billed to your payment method at the end of the cycle. When you cancel an AI Hub Community subscription, most AI Hub functionality is disabled, but you can still access your account.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On your active plan card, click Manage subscription.

4. Select Cancel subscription.

5. Click Cancel subscription to confirm.

Managing billing

Community accounts and organization admins can manage billing for the subscription plan, including managing payment methods and paying invoices.

Updating your payment method

All accounts and organizations must have a saved payment method. You can update your payment method at any time.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On your active plan card, click Manage subscription.

4. Select Change payment method.

5. Update your payment information.

6. Click Save.

Paying invoices

Community accounts and organization admins can view and pay invoices in the Billing history table.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. Locate the invoice in the Billing history table. Unpaid invoices have a status of Pending.

4. Click the invoice number to open a Stripe checkout page and complete payment.

Understanding invoices

While AI Hub aims to keep invoices straightforward, you might have questions about some terms or line items. Review the following definitions and details or reach out to Instabase Support for any questions.

• Service period: The start and end date through which usage was tracked for this invoice. Invoices are issued monthly at the end of your service period. Your service period reflects your billing cycle, also visible from your usage settings.

• Amount due: The sum total of all fees and usage costs incurred during the service period , in USD. Invoices are due immediately upon the Date of issue unless otherwise stated. This amount must be paid on time to avoid disruptions.

  AI Hub uses consumption units to track usage. Consumption units are valued at a rate of 100 units per 1 USD and usage is converted to a billable amount according to this rate. Usage rates are listed in the AI Hub pricing policy.

The following table summarizes some common line items that might appear on your invoice:

Monitoring usage

AI Hub usage is based on consumption units. Consumption rates vary by service, as described in the pricing policy. From the Usage tab of the settings page, you can review your account or organization’s usage.

Usage is displayed as a summary chart that can be grouped by day, week, month, or billing cycle and filtered by date ranges. You can also view detailed usage activity for specific days.

To protect AI Hub Community subscribers from accidental overuse, AI Hub has a default monthly usage quota of $250 (USD) or 25,000 consumption units. AI Hub displays warnings when you’re approaching your monthly quota and you can also monitor your usage on the Usage tab. When you reach the quota, most AI Hub functionality is limited. You can wait until your next billing cycle for the quota to reset or you can submit a quota increase request.

You can submit a quota increase request at any time. Quota increases remain in place unless otherwise requested.

1. In the header, click the initials icon, then select Settings.

2. Click the Usage tab.

3. Click Request quota increase.

4. Enter a new monthly usage quota amount, in USD. Optionally leave a message about your use case or notes about your request.

5. Click Submit.

Quota increase requests are processed manually. Expect an email when your request is approved and implemented.