Managing billing and usage

You can manage your subscription plan and billing settings and track usage from the settings page.

Subscriptions and billing

The Subscription & Billing tab is visible for community accounts and organization admins. On this page you can:

• View a history of billing events and invoices in the Billing history table.

• Community Buy consumption units.

• Community Start an AI Hub Commercial trial subscription.

• Commercial Manage your subscription billing, including updating your payment method and managing invoices.

• Commercial Cancel your AI Hub Commercial subscription.

Buy consumption units

For community accounts on a pay-as-you-go plan, you can add consumption units to your account at any time.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. Click Buy units.

4. In the Units to buy field, enter the number of consumption units to buy. The minimum quantity is 1,000.

5. Click Proceed to payment details to check out with Stripe.

Start a commercial trial subscription

Any user with a community account who isn’t already a member of an organization can initiate a one-time free trial of an AI Hub Commercial subscription. The person who starts the trial becomes the organization admin and is responsible for managing the organization and trial.

AI Hub Commercial trials include all features available with a paid subscription. Your trial lasts 14 days and includes $75 (USD) worth of usage. Throughout the trial, you can monitor your usage.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On the Commercial plan card, click Try for free.

4. Click Continue.

5. Name your organization then click Continue.

6. (Optional) Invite members to join your organization. Invitees must have an email address not currently tied to another organization.

After clicking Let’s go you can get started exploring AI Hub Commercial features.

Activate commercial subscription

At the end of your commercial trial, or when the included consumption units have been used, you can continue your AI Hub Commercial subscription.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On the Commercial plan card, click Activate.

4. Fill in your payment information. This card is billed for monthly subscription fees and usage.

5. Click Subscribe.

Manage billing

Commercial organization admins can manage billing for the subscription plan, including managing payment methods and paying invoices.

Update payment method

Your subscription payment method is charged for your organization’s usage and monthly subscription fees. You can update your payment method at any time.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On your active plan card, click Manage subscription.

4. Select Change payment method.

5. Update your payment information.

6. Click Save.

Pay invoices

Admins can view and pay billing cycle invoices in the Billing history table.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. Locate the invoice in the Billing history table. Unpaid invoices have a status of Pending.

4. Click the invoice number to open a Stripe checkout page and complete payment.

Cancel subscription

You can cancel your AI Hub Commercial subscription at any time. Your organization can continue using AI Hub until the end of your current billing cycle. Any usage incurred is billed to your payment method at the end of the cycle.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On your active plan card, click Manage subscription.

4. Select Cancel subscription.

5. Click Cancel subscription to confirm.

Usage

AI Hub usage is based on consumption units. Consumption rates vary by service, as described in the pricing policy. From the Usage tab of the settings page, you can review your account or organization’s usage.

For community accounts, usage is displayed as a usage history table that provides information about all consumption unit usage events. You can search, filter, and sort your account’s usage history as needed.

For organizations, usage is displayed as a summary chart that can be grouped by day, week, month, or billing cycle and filtered by date ranges. You can also view detailed usage activity for specific days. Usage information is visible to admins only.