Managing subscriptions and usage

You can manage your subscription plan and billing settings and track usage from the settings page. For organizations, the Subscription & Billing and Usage tabs are visible to admins only.

Enterprise accounts can connect with Instabase Support for all subscription and billing inquiries.

Starting subscriptions

AI Hub is available in three tiers: community, commercial, and enterprise. Community and commercial tier subscriptions are self-service, meaning you can initiate and manage trials and subscriptions yourself.

If you’re interested in the AI Hub Enterprise tier, contact Instabase.

Starting a community subscription

Getting started with AI Hub requires creating an AI Hub community account. Creating the account starts a free trial of an AI Hub Community subscription. Trials include $5 (USD) worth of usage (500 consumption units) so you can try out AI Hub capabilities. When you run out of included units, or after 92 days, your AI Hub Community trial ends. You must subscribe to an AI Hub plan to continue using your account.

If you start your subscription before using all units included in your trial, any unused units are forfeited. Trial units don’t carry over as a credit.
  1. In the header, click the initials icon and select Settings.

  2. Click the Subscription & Billing tab.

  3. On the Community plan card, click Subscribe.

  4. Fill in your payment information. This card is billed monthly for your usage.

  5. Click Subscribe.

Starting a commercial trial subscription
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Any user with a community account who isn’t already a member of an organization can initiate a one-time free trial of an AI Hub Commercial subscription. The person who starts the trial becomes the organization admin and is responsible for managing the organization and trial.

AI Hub Commercial trials include all features available with a paid subscription. Your trial lasts 14 days and includes $75 (USD) worth of usage. Throughout the trial, you can monitor your usage.

  1. In the header, click the initials icon and select Settings.

  2. Click the Subscription & Billing tab.

  3. On the Commercial plan card, click Try for free.

  4. Click Continue.

  5. Name your organization then click Continue.

  6. (Optional) Invite members to join your organization. Invitees must have an email address not currently tied to another organization.

After clicking Let’s go you can get started exploring AI Hub Commercial features.

What's next
As an organization admin, next steps might include managing your organization members list or creating shared workspaces.

Starting a commercial subscription

You can start a commercial subscription with or without having completed an AI Hub Commercial trial. If you did start a trial, you can subscribe at any time. However, when you run out of included units in your trial, or after 14 days, your AI Hub Commercial trial ends. You must subscribe to an AI Hub plan to continue using your account.

If you start your subscription before using all units included in your trial, any unused units are forfeited. Trial units don’t carry over as a credit.
  1. In the header, click the initials icon and select Settings.

  2. Click the Subscription & Billing tab.

  3. On the Commercial plan card, click Subscribe.

  4. Fill in your payment information. This card is billed for monthly subscription fees and usage.

  5. Click Subscribe.

If you don’t continue your AI Hub Commercial subscription, you can continue using your community account. Your organization isn’t immediately deleted and you are notified if the organization and its contents are scheduled for deletion. Without a Commercial subscription, you lose access to most features and functionality in your organization account.

Canceling subscriptions
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You can cancel an AI Hub Community or AI Hub Commercial subscription at any time. When you cancel an AI Hub Commercial subscription, your organization can continue using AI Hub until the end of your current billing cycle. Any usage incurred is billed to your payment method at the end of the cycle. When you cancel an AI Hub Community subscription, most AI Hub functionality is disabled, but you can still access your account.

If an account remains inactive and without a subscription for an extended period of time, the account might be deactivated and all resources deleted. Accounts scheduled for deactivation are notified ahead of time.
  1. In the header, click the initials icon and select Settings.

  2. Click the Subscription & Billing tab.

  3. On your active plan card, click Manage subscription.

  4. Select Cancel subscription.

  5. Click Cancel subscription to confirm.

Managing billing
Community & Commercial badge

Community accounts and organization admins can manage billing for the subscription plan, including managing payment methods and paying invoices.

Enterprise accounts can connect with Instabase Support for all subscription and billing inquiries.

Updating your payment method

Your subscription payment method is billed for your account or organization’s usage and, if applicable, monthly subscription fees. You can update your payment method at any time.

  1. In the header, click the initials icon and select Settings.

  2. Click the Subscription & Billing tab.

  3. On your active plan card, click Manage subscription.

  4. Select Change payment method.

  5. Update your payment information.

  6. Click Save.

Paying invoices

Community accounts and organization admins can view and pay billing cycle invoices in the Billing history table.

  1. In the header, click the initials icon and select Settings.

  2. Click the Subscription & Billing tab.

  3. Locate the invoice in the Billing history table. Unpaid invoices have a status of Pending.

  4. Click the invoice number to open a Stripe checkout page and complete payment.

You can download previous invoices and receipts. Select the invoice in the Billing history table to open the invoice details page in Stripe.

Monitoring usage

AI Hub usage is based on consumption units. Consumption rates vary by service, as described in the pricing policy. From the Usage tab of the settings page, you can review your account or organization’s usage.

Usage is displayed as a summary chart that can be grouped by day, week, month, or billing cycle and filtered by date ranges. You can also view detailed usage activity for specific days.

Monthly usage quota
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To protect AI Hub Community subscribers from accidental overuse, AI Hub has a default monthly usage quota of $250 (USD) or 25,000 consumption units. AI Hub displays warnings when you’re approaching your monthly quota and you can also monitor your usage on the Usage tab. When you reach the quota, most AI Hub functionality is limited. You can wait until your next billing cycle for the quota to reset or you can submit a quota increase request.

You can submit a quota increase request at any time. Quota increases remain in place unless otherwise requested.

  1. In the header, click the icon with your initials, then select Settings.

  2. Click the Usage tab.

  3. Click Request quota increase.

  4. Enter a new monthly usage quota amount, in USD. Optionally leave a message about your use case or notes about your request.

  5. Click Submit.

Quota increase requests are processed manually. Expect an email when your request is approved and implemented.

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