Managing subscriptions and usage

You can manage your subscription plan and billing settings and track usage from the settings page.

Subscriptions and billing

The Subscription & Billing tab is visible for community accounts and organization admins. On this page you can:

• Start an AI Hub Community subscription.

• Start an AI Hub Commercial subscription, including activating a free trial first.

• Manage your subscription billing, including updating your payment method and managing invoices.

• View a history of billing events and invoices in the Billing history table.

• Cancel your subscription.

Start a community subscription

Getting started with AI Hub requires creating an AI Hub community account. Creating the account is considered as starting a free trial of an AI Hub Community subscription. Trials include $5 (USD) worth of usage (500 consumption units) so you can try out AI Hub capabilities. When you run out of included units, or after 92 days, your AI Hub Community trial ends and you must subscribe to an AI Hub plan to continue using your account.

To subscribe to the AI Hub Community tier:

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On the Community plan card, click Subscribe.

4. Fill in your payment information. This card is billed monthly for your usage.

5. Click Subscribe.

Start a commercial trial subscription

Any user with a community account who isn’t already a member of an organization can initiate a one-time free trial of an AI Hub Commercial subscription. The person who starts the trial becomes the organization admin and is responsible for managing the organization and trial.

AI Hub Commercial trials include all features available with a paid subscription. Your trial lasts 14 days and includes $75 (USD) worth of usage. Throughout the trial, you can monitor your usage.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On the Commercial plan card, click Try for free.

4. Click Continue.

5. Name your organization then click Continue.

6. (Optional) Invite members to join your organization. Invitees must have an email address not currently tied to another organization.

After clicking Let’s go you can get started exploring AI Hub Commercial features.

Start a commercial subscription

You can start a commercial subscription with or without having completed an AI Hub Commercial trial. If you did start a trial, you can subscribe at any time. However, when you run out of included units in your trial, or after 14 days, your AI Hub Commercial trial ends and you must subscribe to an AI Hub plan to continue using your account.

To subscribe to the AI Hub Commercial tier:

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On the Commercial plan card, click Subscribe.

4. Fill in your payment information. This card is billed for monthly subscription fees and usage.

5. Click Subscribe.

Manage billing

Community accounts and organization admins can manage billing for the subscription plan, including managing payment methods and paying invoices.

Update payment method

Your subscription payment method is billed for your account or organization’s usage and, if applicable, monthly subscription fees. You can update your payment method at any time.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On your active plan card, click Manage subscription.

4. Select Change payment method.

5. Update your payment information.

6. Click Save.

Pay invoices

Community accounts and organization admins can view and pay billing cycle invoices in the Billing history table.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. Locate the invoice in the Billing history table. Unpaid invoices have a status of Pending.

4. Click the invoice number to open a Stripe checkout page and complete payment.

Cancel subscription

You can cancel your AI Hub Commercial subscription at any time. Your organization can continue using AI Hub until the end of your current billing cycle. Any usage incurred is billed to your payment method at the end of the cycle.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On your active plan card, click Manage subscription.

4. Select Cancel subscription.

5. Click Cancel subscription to confirm.

Usage

AI Hub usage is based on consumption units. Consumption rates vary by service, as described in the pricing policy. From the Usage tab of the settings page, you can review your account or organization’s usage.

Usage is displayed as a summary chart that can be grouped by day, week, month, or billing cycle and filtered by date ranges. You can also view detailed usage activity for specific days.

Monthly usage quota

To protect AI Hub Community subscribers from accidental overuse, AI Hub has a default monthly usage quota of $250 (USD) or 25,000 consumption units. AI Hub displays warnings when you’re approaching your monthly quota and you can also monitor your usage on the Usage tab. When you reach the quota, most AI Hub functionality is limited. You can wait until your next billing cycle for the quota to reset or you can submit a quota increase request.

To request a quota increase:

1. In the header, click the icon with your initials, then select Settings.

2. Click the Usage tab.

3. Click Request quota increase.

4. Enter a new monthly usage quota amount, in USD. Optionally leave a message about your use case or notes about your request.

5. Click Submit.

Quota increase requests are processed manually. Expect an email when your request is approved and implemented.