Account setup

To get started using AI Hub, you can create or join an existing organization.

  • Creating an organization lets you explore the AI Hub Commercial tier with a free trial. The Commercial tier is designed to meet your organization’s needs, whether you’re a small business or looking for production-ready solutions.

  • Joining an organization lets you explore the AI Hub Commercial or Enterprise tier, depending on which tier your organization subscribes to. Both tiers offer advanced business functionality and team collaboration features.

For a comparison of available AI Hub plans and their supported features, see Instabase pricing. If you’re interested in getting started with the AI Hub Enterprise tier, contact Instabase for a demo.

New AI Hub Community tier sign-ups are discontinued. Existing community users can continue using their community account or upgrade to a commercial subscription.

Creating an organization

Creating an organization initiates a one-time trial of an AI Hub Commercial subscription. The person who starts the trial becomes the organization admin and is responsible for managing the organization and trial.

AI Hub Commercial trials include all features available with an AI Hub Commercial subscription, including shared workspaces, collaboration features, and organization-managed billing. Your trial lasts 14 days and includes $75 (USD) worth of usage. Throughout the trial, you can monitor your usage.

At any point during or after your trial, you can convert to a paid subscription.

When your trial ends, you can continue to view existing data, such as conversation history or automation app run results in your organization. However, you can’t perform any tasks that require consumption units unless you continue your subscription.

  1. Navigate to https://aihub.instabase.com/ and click Get started for free.

  1. Do one of the following to create an account:

    • Sign up with Google — Use your Google Account to create an AI Hub account.

      Using Sign in with Google is supported but not required for email addresses tied to a Google Account. If needed, you can later create email and password credentials, with the same email address, to access the same AI Hub account.

    • Sign up with basic authentication — Register with your email address and a password, then configure multi-factor authentication.

      1. Enter your email address then click Create account.

      2. Enter a password and your first and last name, then click Continue.

        Passwords must be at least eight characters and contain at least one uppercase letter, one lowercase letter, one number, and one special character.

      3. Check your email inbox for a verification email. Click the button or link provided to confirm your email address.

        After being redirected to AI Hub, upon first login you must set up multi-factor authentication.

      4. Select an authentication method, then click Next.

        • SMS — Authentication codes are sent by SMS message (text) using Twilio. Some countries restrict receiving SMS messages from Twilio.

        • Authenticator app — Authentication is through an authenticator app such as Authy, Duo Mobile, Okta Verify, Google Authenticator, or Microsoft Authenticator.

      5. Follow the provided directions to set up multi-factor authentication.

  2. Name your organization then click Continue.

  3. (Optional) Invite members to join your organization. Invitees must have an email address not currently tied to another AI Hub organization.

What's next

As an organization admin, next steps might include creating shared workspaces, adding workspace members, and assigning roles.

Joining an organization

Joining an organization gives you access to your organization’s subscription, so you can start collaborating as a team. As an organization member you get:

  • A personal workspace within your organization.

  • Access to advanced AI Hub functionality, including shared workspaces, automation project collaboration, and app sharing within your organization.

  • Organization-managed billing, with consumption units shared between all members of your organization

Joining your team’s AI Hub organization starts with receiving an invitation from your organization admin.

  1. Check your email inbox for the invitation email, then click the button or link provided to open AI Hub.

    Invitations are sent from no-reply@instabase.com. If you expect an invitation but don’t see one, check your spam or junk filters for messages from this address.

  2. Do one of the following to create your organization account. Ensure the email address used matches the email address to which your organization invite was sent.

    • Sign up with basic authentication — Register with your email address and a password, then configure multi-factor authentication.

      1. Confirm the email address to which your invitation was sent, then click Continue.

        If your organization supports both single sign-on and basic authentication, you see sign in options. Click Log in with password to create a password.

      2. Enter a password and your first and last name, then click Continue.

        Passwords must be at least eight characters and contain at least one uppercase letter, one lowercase letter, one number, and one special character.

      3. At the account creation success message, click Get started, then log in.

      Upon first login you must set up multi-factor authentication.

      1. Select an authentication method, then click Next.

        • SMS — Authentication codes are sent by SMS message (text) using Twilio. Some countries restrict receiving SMS messages from Twilio.

        • Authenticator app — Authentication is through an authenticator app such as Authy, Duo Mobile, Okta Verify, Google Authenticator, or Microsoft Authenticator.

      2. Follow the provided directions to set up multi-factor authentication.

    • Sign up with single sign-on — If your organization is using single sign-on (SSO), you can authenticate with your third-party SSO provider.

      1. Confirm the email address to which your invitation was sent, then click Continue.

        If your organization supports both SSO and basic authentication, you see sign in options. Click Continue with SSO.

      2. Select your SSO provider and complete authentication.

      You’re returned to AI Hub upon successful authentication.

    • Sign up with Google — If enabled for your organization, you can use your Google Account to create an AI Hub account. Click Sign in with Google to continue.

      Using Sign in with Google is supported but not required for email addresses tied to a Google Account. If needed, you can later create email and password credentials, with the same email address, to access the same AI Hub account.

After signing in, you can start exploring the features and functionality available to you based on your organization’s subscription tier and assigned roles.