Account setup

To get started using AI Hub, accept an organization invite and set up your login credentials.

  1. Check your email inbox for the invitation email, then click the button or link provided to open AI Hub.

    Invitations are sent from no-reply@instabase.com. If you expect an invitation but don’t see one, check your spam or junk filters for messages from this address.

  2. Do one of the following to create your organization account. Ensure the email address used matches the email address to which your organization invite was sent.

    • Sign up with basic authentication — Register with your email address and a password, then configure multi-factor authentication.

      1. Confirm the email address to which your invitation was sent, then click Continue.

        If your organization supports both single sign-on and basic authentication, you see sign in options. Click Log in with password to create a password.

      2. Enter a password and your first and last name, then click Continue.

        Passwords must be at least eight characters and contain at least one uppercase letter, one lowercase letter, one number, and one special character.

      3. At the account creation success message, click Get started, then log in.

      Upon first login you must set up multi-factor authentication.

      1. Select an authentication method, then click Next.

        • SMS — Authentication codes are sent by SMS message (text) using Twilio. Some countries restrict receiving SMS messages from Twilio.

        • Authenticator app — Authentication is through an authenticator app such as Authy, Duo Mobile, Okta Verify, Google Authenticator, or Microsoft Authenticator.

      2. Follow the provided directions to set up multi-factor authentication.

    • Sign up with single sign-on — If your organization is using single sign-on (SSO), you can authenticate with your third-party SSO provider.

      1. Confirm the email address to which your invitation was sent, then click Continue.

        If your organization supports both SSO and basic authentication, you see sign in options. Click Continue with SSO.

      2. Select your SSO provider and complete authentication.

      You’re returned to AI Hub upon successful authentication.

    • Sign up with Google — If enabled for your organization, you can use your Google Account to create an AI Hub account. Click Sign in with Google to continue.

      Using Sign in with Google is supported but not required for email addresses tied to a Google Account. If needed, you can later create email and password credentials, with the same email address, to access the same AI Hub account.

After signing in, you can start exploring the features and functionality available to you based on your organization’s subscription tier and assigned roles.