About chatbots and conversations

Analyze documents using conversations and chatbots. Turn complex document sets into accessible knowledge that anyone can query and understand.

Review the following table for a comparison of features and functionality across chatbots and conversations:

ChatbotsConversations
PurposeDecisions and tasks across many usersInsights and content for one user
Use caseAlways-on digital operations teamOn-demand analysis thought partner
ShareableYes, can be published to the Hub and sharedNo, private in your personal workspace
Knowledge baseChatbot publisher’s uploaded documents.

Chatbot users can’t add or remove files from the knowledge base, but can upload up to 5 documents to compare against the knowledge base.
User’s uploaded documents. Files can be added and removed.
Maximum knowledge base sizeAbout 500 files.

Each chatbot user can additionally upload up to 5 comparison files.
About 500 files (user interface) or 4 million tokens (API).
Supported models• Advanced, multistep (automatic selection based on knowledge base size)

• Research mode (user-enabled)

Model availability varies when interacting with chatbots by API.
• Advanced, multistep (automatic selection based on message scope)

• Research mode (user-enabled)

Model availability varies when interacting with conversations by API.
API supportYes, for querying see the queries endpoint.

Chatbots can’t be created by API.
Yes, see the conversations endpoint for single-document queries and the queries endpoint for multiple-document queries.

Conversations can also be created by API.