Managing billing and invoices | Instabase AI Hub Documentation

Community accounts and organization admins can manage billing for the subscription plan, including managing payment methods and paying invoices.

Enterprise organizations can connect with Instabase Support for all subscription and billing inquiries.

Updating your payment method

All accounts and organizations must have a saved payment method. You can update your payment method at any time.

In the header, click the initials icon and select Settings.
Click the Subscription & Billing tab.
On your active plan card, click Manage subscription.
Select Change payment method.
Update your payment information.
Click Save.

Viewing and paying invoices

Community accounts and organization admins can view and pay invoices in the Billing history table.

In the header, click the initials icon and select Settings.
Click the Subscription & Billing tab.
Locate the invoice in the Billing history table. Unpaid invoices have a status of Pending.
Click the invoice number to open a Stripe checkout page and complete payment.

You can download previous invoices and receipts. Select the invoice in the Billing history table to open the invoice details page in Stripe.

Understanding invoices

While AI Hub aims to keep invoices straightforward, you might have questions about some terms or line items. Review the following definitions and details or reach out to Instabase Support for any questions.

The following information is generally applicable, however terms might differ based on individual purchase agreements.

Service period — The start and end date through which usage was tracked for this invoice. Invoices are issued monthly at the end of your service period. Your service period reflects your billing cycle, also visible from your usage settings.
Amount due — The sum total of all fees and usage costs incurred during the service period, in USD. Invoices are due immediately upon the Date of issue unless otherwise stated. This amount must be paid on time to avoid disruptions.

AI Hub uses consumption units to track usage. Consumption units are valued at a rate of 100 units per 1 USD and usage is converted to a billable amount according to this rate. Usage rates are listed in the AI Hub pricing policy.

The following table summarizes some common line items that might appear on your invoice:

Item	Description	Notes
Platform fee	The monthly base subscription fee, billed in advance of the next service period. Not applicable to the AI Hub Community tier.	The platform fee line item is a payment for the upcoming service period, not the invoice’s service period. For example, for an invoice with a service period of August 15 2024 to September 14 2024, the platform fee billed would cover September 15 2024 to October 14 2024. While usage fees are billed in-arrears and at the end of your service period, the platform fee line item is billed in advance to avoid any disruptions.
Conversations	All costs incurred by queries in conversations, by API or user interface (UI), in the stated service period.	Aggregated cost for all queries across all models and modes.
Chatbots	All costs incurred by chatbot queries, by API or UI, in the stated service period.	Aggregated cost for all queries across all models and modes.
Automation projects	All costs incurred through automation project development, such as extraction and classification, in the stated service period.	Aggregated cost for all fields across all models.
Automation apps	All costs incurred through automation app runs, by API or UI, in the stated service period.	Aggregated cost for all usage across all prebuilt and custom apps, unless the app follows a custom pricing model. If an app uses custom pricing, it’s listed as a separate line item.
Advanced automation apps	All costs incurred through app runs of advanced automation apps, by API or UI, in the stated service period.	Aggregated cost for all usage across all advanced automation apps, unless the advanced app follows a custom pricing model. If an app uses custom pricing, it’s listed as a separate line item.
[App name]	Standalone line items for all costs incurred through the named app, in the stated service period. Expect one line item per app or advanced app that uses custom pricing.	Apps that use custom pricing appear as standalone line items rather than being grouped under the automation apps or advanced automation apps categories. If an automation app or advanced automation app has a custom pricing model, it’s specified clearly on the app page or purchase agreement.

While your invoice includes a Quantity column, the quantity is set to 1 regardless of how many consumption units you’ve used for a given line item. Disregard the Quantity column and refer to the Amount column, which lists all costs related to the line item incurred during the stated service period. For detailed usage information, see your usage settings.