Managing subscriptions

You can manage your subscription plan from the settings page. For organizations, the Subscription & Billing tab is visible to admins only.

Starting subscriptions

AI Hub is available in three tiers: community, commercial, and enterprise. Community and commercial tier subscriptions are self-service, meaning you can initiate and manage trials and subscriptions yourself.

Starting a community subscription

Getting started with AI Hub requires creating an AI Hub community account. Creating the account starts a free trial of an AI Hub Community subscription. Trials include $5 (USD) worth of usage (500 consumption units) so you can try out AI Hub capabilities. When you run out of included units, or after 92 days, your AI Hub Community trial ends. You must subscribe to an AI Hub plan to continue using your account.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On the Community plan card, click Subscribe.

4. Fill in your payment information. This card is billed monthly for your usage.

5. Click Subscribe.

Any user with a community account who isn’t already a member of an organization can initiate a one-time free trial of an AI Hub Commercial subscription. The person who starts the trial becomes the organization admin and is responsible for managing the organization and trial.

AI Hub Commercial trials include all features available with a paid subscription. Your trial lasts 14 days and includes $75 (USD) worth of usage. Throughout the trial, you can monitor your usage.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On the Commercial plan card, click Try for free.

4. Click Continue.

5. Name your organization then click Continue.

6. (Optional) Invite members to join your organization. Invitees must have an email address not currently tied to another organization.

7. (Optional) Select automation projects to migrate from your community account to your organization account, then click Next.

   Project migration is a one-way operation. A copy of the project isn’t retained in your community account. You can skip this step and migrate automation projects to your organization account later if needed.

After clicking Let’s go you can get started exploring AI Hub Commercial features. If you opted to migrate automation projects, expect a delay for the migration process to complete before your projects appear in your organization account. You can click away from the page while migration is underway.

You can start a commercial subscription with or without having completed an AI Hub Commercial trial. If you did start a trial, you can subscribe at any time. However, when you run out of included units in your trial, or after 14 days, your AI Hub Commercial trial ends. You must subscribe to an AI Hub plan to continue using your account.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On the Commercial plan card, click Subscribe.

4. Fill in your payment information. This card is billed for monthly subscription fees and usage.

5. Click Subscribe.

You can cancel an AI Hub Community or AI Hub Commercial subscription at any time. When you cancel an AI Hub Commercial subscription, your organization can continue using AI Hub until the end of your current service period. Your service period corresponds to the billing cycle found in your usage settings. Any usage incurred during the remainder of your service period is billed to your payment method at the end of the cycle. When you cancel an AI Hub Community subscription, most AI Hub functionality is disabled, but you can still access your account.

1. In the header, click the initials icon and select Settings.

2. Click the Subscription & Billing tab.

3. On your active plan card, click Manage subscription.

4. Select Cancel subscription.

5. Click Cancel subscription to confirm.